Refund & Cancellation Policy

Scope

This policy explains how to cancel a booking with Roimatics and when you get your money back. It forms part of our Terms & Conditions. Our free learning resources and community emails carry no charge, so nothing here applies to them — you can unsubscribe at any time.

Your 14-day right to change your mind

If you are a consumer in the EU, EEA, or UK, you have a statutory right to withdraw from a distance contract within 14 days of it being made, without giving a reason. To use it, email [email protected] with your name and booking details. We will refund you in full within 14 days of receiving your notice, using the same payment method you used to pay.

Two exceptions apply. If you ask us to start delivering a service during the 14-day window and then withdraw, we may keep a proportionate amount for what was already delivered. If we give you immediate access to digital content and you confirm at checkout that you understand you lose the right of withdrawal by doing so, the right does not apply to that content.

Cancelling or rescheduling a consulting session

• More than 48 hours before the session — cancel for a full refund, or reschedule free of charge.
• Between 24 and 48 hours before — you can reschedule once free of charge. If you cancel outright we refund 50% of the fee, because the slot can rarely be refilled.
• Less than 24 hours before, or if you do not attend — the fee is not refundable. Contact us anyway: if something serious came up, we will do what we reasonably can to help.

If we cancel

If we have to cancel or move a session, we will offer you an alternative time or a full refund — your choice. If a session is cut short or disrupted by a problem on our side, we will reschedule the remaining time at no extra cost or refund the affected portion.

Multi-session packages

Where you have bought a package, individual sessions follow the notice periods above. If you end a package early, we refund the sessions not yet delivered, less any discount that was only available because you bought the full package.

If the service was not as described

If what you received differs materially from what we described, tell us within 14 days of delivery at [email protected] and explain the problem. We will put it right, redeliver, or refund you. This is in addition to your statutory rights as a consumer, which this policy does not limit.

How to request a refund

1. Email [email protected] from the address you used to book.
2. Include your name, the service or session date, and the reason for the request.
3. We acknowledge every request within 2 business days and confirm the outcome within 5 business days.
4. Approved refunds are issued to the original payment method within 14 days. Your bank or card provider may take a few extra days to show it.

Chargebacks

Please contact us before raising a chargeback with your bank. Almost every dispute is faster to resolve directly, and we would rather fix the problem than argue about it through a payment processor.

Contact

Roimatics — [email protected]. Support hours: Monday to Friday, 09:00 – 18:00 CET.